Customer Care Executive

About this role

The executive will manage customer interactions, quotations, enquiries and orders while coordinating sales, production, delivery and payment follow-up

Responsibilities

• Serve walk-in, corporate and key customers to a high standard.
• Prepare and follow up quotations, enquiries and sales orders.
• Advise customers on roofing-material types, quantities and specifications.
• Coordinate stock availability, custom orders, invoicing and delivery.
• Follow up payments and resolve escalated service or delivery issues

Requirements

• Bachelor degree in Business Administration, Marketing or a related field.
• Strong communication and interpersonal ability.
• Good analytical and problem-solving skills.
• Able to multitask under pressure with strong organisation and attention to detail.
• The published advert lists no prior experience requirement.